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Returns

4/6/2006

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
 
If for any reason you are not satisfied with your purchase, please carefully follow the return instructions:
  1. 1. Please contact Back 9 Galleries via email.
  2. 2. All items returned at the customer's request with no issue will incur a 15% re-stocking fee up to a maximum of $50. (Greater than 30 day returns account credit only)
  3. 3. In order to receive credit, we require that you:
    • Damaged merchandise must be returned in original carton and packaging.
    • Include the item to be returned with the Certificate of Authenticity.
    • No credit will be issued if any of the above is missing.
    • We will refund shipping and handling charges only if our merchandise was damaged, defective ,or shipped to you in error.

Please be aware: All items returned at the customer's request with no issue will incur a 15% re-stocking fee up to a maximum of $50.  (Greater than 30 day returns account credit only)

All merchandise is considered to belong to you until we receive it back in satisfactory condition. We suggest for your own protection that you ship the package back to us insured for the purchase value.